How is Tealium affected by ad blockers?

How is Tealium affected by ad blockers?

by Community Manager 2 weeks ago - edited a week ago (50 Views)

Question

How is Tealium affected by ad blockers?

Answer

Tealium can be blocked by some ad blockers. The list of ad blockers that we are aware of are:

  • Adblock Plus - Blocks utag.js on the default settings.
  • uBlock Origin - Will block utag.js if you add the more stricter blacklist manually in its settings.
  • Firefox (private mode) - Blocks utag.js by default.

To mitigate this issue we work with that ad blocking company to whitelist us in their software. If you see an ad blocker that is affecting your Tealium ads, please reach out to your account manager and let them know which ad blocking service is causing the issue. We'll do our best to work with them to resolve the situation. 

In the interim we suggest that you let your customers know that using an ad blocking software does affect site usage and to please disable it if they want your site to work properly during their session.