Tealium Learning Center

Each server-side profile is its own instance, so there is not a way to copy the keys between profiles. The keys are randomly generated when a datasource is created. With separate server-side profiles, all visitor profiles are also separate, and those cannot be copied between profiles (nor can database tables, as each server-side profile has its own database and store files if those products are in use). You can think of each server-side profile as a bucket, and the data cannot go between buckets, but stays in its own bucket.  In this case, you'll need to use the key generated in the new profile when sending data into the new profile. ... View more

Each collect tag can only be configured for one profile at a time. If you want to send data to multiple server-side profiles, you will need a Tealium Collect tag for each server-side profile that you want to send data to. If it's conditional (sometimes it goes to one profile or another), you could then use extensions to populate the different values. This will still only send to a single server-side profile. ... View more

If your link event is actually triggering and the tag is not firing, I would check the mappings to ensure they are set up as follows: Event Name The mapping should show as "tealium_event" --> global_navigation:global_navigation where the value after the colon is the name of the event in GA4 (the value before the colon is the variable's value that will trigger the event. In this case, when "tealium_event" equals "global_navigation", the GA4 "global_navigation" event will be sent to Google. Event Params The event-specific parameters use the event name first, then the param name second: "_ga4_param1" --> global_navigation.param1 In this case, the value of "_ga4_param1" will be sent to the parameter named "param1" with the "global_navigation" event. You'll want to make sure your param names align with the names configured in GA4 or Google won't know where to put the data. If you need assistance beyond this information, I would suggest submitting a support request through our support portal. ... View more

It's hard to know exactly what is being sent without looking at the configuration, but I would try to ensure that the metrics are being sent over that Google needs for the reports. I was able to find the following article regarding attribution in GA4: https://support.google.com/analytics/answer/10596866?hl=en#zippy=%2Cin-this-article If everything is showing as "Direct", it's possible the referrer is not being updated on page changes and the referrer needs to be mapped to the tag instead of using the one Google pulls from the browser. Also, mapping any UTM parameters might help as well to ensure any campaigns are pulled in by Google.  ... View more

You'll need to write your own event tracking for keyboard events using a JavaScript Code extension. An example would show as follows: jQuery(<<SELECTOR HERE>>).keypress(function(e) {     utag.link({         "tealium_event": "search"     }); });  The extension would need to be scoped to DOM Ready to ensure the element is on the page to attach the event. If any of the events needed aren't available in the dropdown for the JQuery Event Handler extension, you'll need to implement the event in this manner. ... View more

When it comes to load rules, we have two options available when multiple rules are being used - "Match All Rules" or "Match Any Rule", meaning "AND" or "OR" respectively. If you have certain conditions whether the variable is defined or not, I believe the "OR" (Match Any Rule) would be the best approach. You'll then need to craft individual rules that meet each criteria. For example: RULE 1 var1 IS DEFINED AND var1 EQUALS "hi" AND page_name IS DEFINED AND page_name CONTAINS "home" OR var1 is not defined AND page_name IS DEFINED AND page_name CONTAINS "home" RULE 2 consent IS DEFINED AND consent CONTAINS "c0003:1"   Setting these rules to "Match All Rules" would mean that Rule 1 AND Rule 2 must evaluate to TRUE for the tag to fire. Setting these rules to "Match Any Rule" would mean that if Rule 1 is TRUE and Rule 2 is FALSE, the tag will still fire because at least ONE rule was matched.  If this still is not clear, I think it would be best to submit a request to our support team so they can look at your individual use case and advise on how to configure the rules.  ... View more

If you do not allow Tealium to set the "utag_main" cookie using the "nocookie" configuration override, a new value for the visitor ID and session ID will be generated every time. If this is not the case, I would suggest submitting a request to our support team  so that they can look into the issue further. Information that may help the support team would include the device and browser being used, as well as any steps necessary to re-create the issue. ... View more

All first-party cookies are read by the utag.js script and added to the data layer using the "cp." prefix. If your cookie is set before Tealium executes, you should see it show in the data layer as "cp.LILO". You'll still need to add it as a UDO variable in Tealium IQ to be able to use it in mappings. You can go to the data layer tab, click on the blue "Add Variable" button, then enter "LILO" in the variable name box. Please ensure the type is set to "First Party Cookie". Once you have added the variable in the data layer tab, you can use it in your Adobe tag to map to "prop27". You can have multiple variables mapped to the same prop, however, know that mappings are set from top to bottom, so if you have two, the bottom value is what will be used. If you want to use the cookie as a fallback, you can use a Set Data Values extension to set "user_hashedID" to the cookie value if the variable "user_hashedID" is not defined. You would then map "user_hashedID" to "prop27" in the Adobe tag. I hope this helps. ... View more

We don't currently have a connector available for Bing, but we do have two available for Yahoo. You can review the setup guides below to determine which connector is right for the tag you are trying to implement. In terms of Bing, if they have an API available, you might be able to use one of our three custom webhook connectors. Yahoo Conversions Connector Setup Guide Yahoo DataX Connector Setup Guide Custom Webhooks ... View more

GA4 is a complicated tag, as the format is completely different from their Universal Analytics tag. We do have the following knowledge base article available that discusses basic migration from UA to GA4 and what to keep in mind. That said, Google recommends if you want to use the API, you should do a hybrid implementation using both the tag and the connector.  "The purpose of measurement protocol is to augment existing events collected via gtag, GTM, or Firebase." We do have documentation on the GA4 connector available. You can also reach out to your account management team regarding online training for the server-side products.  ... View more

This is a great idea. It would be great to submit to the product ideas forum so that our engineers have visibility to this product enhancement idea. Our engineering team does review this forum regularly and may work your idea into the product if there is enough backing or support behind it. ... View more

Tealium does support ES6 but if the minification setting is enabled in the profile's publish settings, the ES6 will not compile properly and will not work (this setting is enabled by default). There also might be some cases in the Github sync where ES6 can cause issues. With these issues in mind, we do recommend using ES5 and below if possible. I'm not sure if we have any requests in with our team to correct these issues, as they are not commonly reported. You can always submit a product idea to increase the complete support of ES6 across Tealium products.  ... View more

You can use a Set Data Values extension to pull in the values from "dataLayer" and set them to a variable in the "b" object. It would be set up as follows: In the first drop down, select the UDO variable you want to set the value to. In the second drop down, select "JS Code". In the input box, type in the reference to the variable from the "dataLayer" object (ex: dataLayer[1]) You may want to keep in mind the timing here as well. If you have this extension scoped to all tags and you're running Google through Tealium, the tag might not have executed when the extension runs. You may need to do some trial and error with the scope and placement to ensure it works for the timing of your Google setup. ... View more

GA4 is a complicated tag, as the format is completely different from their Universal Analytics tag. We do have the following knowledge base article available that discusses basic migration from UA to GA4 and what to keep in mind. That said, Google recommends if you want to use the API, you should do a hybrid implementation using both the tag and the connector.  "The purpose of measurement protocol is to augment existing events collected via gtag, GTM, or Firebase." We do have documentation on the GA4 connector available. You can also reach out to your account management team regarding online training for the server-side products.  ... View more

If you can have the data directly in your data layer, that would be best. However, there might be timing issues with when the "dataLayer" object is populated vs when Tealium reads the data layer and pulls in the values for the JS variables. You would need to ensure the values from the "dataLayer" object are populated BEFORE Tealium runs. If you can't guarantee that, the next best option would be to use an extension and pull it into the "b" object when utag.js is executing.  ... View more

If changes are required to a consent manager function, we highly recommend submitting a support request to help with troubleshooting the issue, as any errors in that code could break the entire utag.js file, and consent manager uses complex code. ... View more

We have a "merge" publish option available, but it requires there to be a branch in the publish versions. If there is a branch (ex: DEV version is a separate branch from QA version), you can choose to "merge" change into the newer branch. This option lets you pick and choose the various changes to be merged into the branch. Once the merge occurs, you can then publish the new version with the selected changes. You can read more about the merge tool here.  ... View more

Tealium does not currently offer that functionality with any of our products. You can turn off connector actions, but cannot turn off attributes or rules, or remove them from the UI and keep them for later.  If that is functionality your team would like to see available out-of-the-box, I've included the information about our Product Ideas forum below and we recommend adding a new idea for our Engineering team and other customers to see as our Engineering team uses this forum to prioritize new features: Product Ideas Submission: https://community.tealiumiq.com/t5/Product-Ideas/idb-p/product-ideas How Product Ideas Work: https://community.tealiumiq.com/t5/TLC-Blog/How-to-Submit-a-Great-Product-Idea/ba-p/20792 ... View more

If you have data layer enrichment enabled, you can use the "va" variable associated with the AudienceStream attribute to populate your pixel. You'll need to know the attribute type and ID to properly identify the variable in the data layer. For example, "va.metrics.3542" would correlate to a number attribute with the ID #3452.  Once you have the correct variable identified, you can reference it using "@@va.metrics.3542@@" in your pixel. ... View more

Tealium IQ is no longer connected to the support portal so it is a separate login. You can have your Tealium administrator at your organization reach out and we can create a support account for you.  ... View more

Tealium doesn't currently have a connector available for Pinterest. You can submit a request in the Product Ideas forum showing interest in a Pinterest connector and the integrations team will look into adding that to their list of connections. In the meantime, Pinterest's API can be set up using the standard Webhook connector and the "Send Customized Data via HTTP Request (Advanced)" connector action. You'll use a template for the body of the request and format it in line with Pinterest's documentation. You should be able to set everything up (headers, etc.) based on how their API request is formatted in their docs. ... View more

Hi Andrea! We don't have a data source set up to work with Microsoft Dynamics 365, so if that application can support an API, I would suggest working with someone at Microsoft to implement our HTTP API. You can then configure a HTTP API data source to identify the data being sent into Tealium. If the data coming from Microsoft Dynamics 365 has nested objects, you can use our HTTP API Advanced data source which will flatten the data objects into individual UDO variables that can then be used in EventStream and AudienceStream.  ... View more

If I understand correctly, you can use different event attributes for the file import (ex: product_id_import), then add an enrichment to the "product_id" attribute to add the "product_id_import" string to the array when "product_id_import" string is assigned. You would then repeat this enrichment for each of the "product_category" and "product_subcategory" strings. ... View more