Tealium Learning Center

You can also have a problem with the order of execution, If your javescript is running before your iframe is loaded, it will fire but with no target. Could be a problem. If you set your javascripts in a document.ready brackets, and add a console.log in the code debugging could be made easier. ... View more

Hey @dm !   If the code is working in your console but not loading through the extension. This suggests to me that this is a "timing" issues often seen with older versions / syntax for jQuery. But seen with "vanilla JS" event listener code too. (Assuming your extensions conditions are met, but I'm assuming you checked that)   It sounds like an event listener is trying to be attached to an element on the page which may not exist at the time the extension runs.   It's hard to give more advice that that without seeing the code or the page to debug, if you are able to provide a snippet of the code to have a look at that would be great.   Alternatively feel free to message me some details I can use to "debug" the script on your webpage - or raise a ticket with support and someone there will be happy to do the same for you! ... View more

@dm Our apologies, I think there may be a bit of confusion here. I see that you implemented Webtrekk within Tealium iQ which is meant to track events from websites and mobile apps (not offline application) - meaning a device that can make and receive HTTP connections to send data to vendors.  Triggering the Collect API does not pass data to Tealium iQ, but rather to the Universal Data Hub (UDH). The UDH is a cloud-based application that can trigger APIs to vendors. It can support both online and offline systems and since your dat is coming from an offline application the UDH is the platform to leverage. However, Webtrekk is not currently a supported vendor and looking at their API docs and it's not clear if they provide an AP to pass data in, I only see APIs to retrieve/recall data. I would contact your Account Manager or Deployment/Success Engineer for further clarification. Cheers, -Dan   ... View more

Thank you @steve_lake, Nevertheless, I've found link which might be useful for you to proceed further. Kindly correct me if my understanding is misstated, https://support.webtrekk.com/hc/en-us/article_attachments/115010459445/EN_Implementation_3_-_Setup_Options_for_the_Tracking_of_Elements.pdf. Hope it helps!!! ... View more