Tealium Learning Center

On our Android app, each time the app data is cleared or the app is removed and installed again, we get a new UUID. Is this expected behavior? This doesn't happen with the iOS SDK. ... View more

We are working on 'session stitching' native/webviews for both iOS and Android apps for use in Site Catalyst. We have iOS sessions merged by passing the UUID through a cookie to the web layer in a webview (using the iOS SDK method 'retrieveUUID'). It appears we do not have the same access to the UUID in Android SDK (2.1.2). Is the UUID available in the Android SDK? If not, will it be included in a future release? ... View more

When I first deploy our app to a device I get a NullPointerException. This only happens on the first install. If I background/restart the app there are no issues. I thought I may have been initializing too early, but I have this at the very end of the onCreate of the class in which we are extending the Application class. Maybe the TLC community can shed some light. Below is the both the Logcat and Tealium verbose logs. Logcat: 05-20 17:11:26.045: E/+ ____ ApplicationSession$1(319): java.lang.NullPointerException 05-20 17:11:26.045: E/+ ____ ApplicationSession$1(319): com.tealium.library.l$b.a(SourceFile:593) 05-20 17:11:26.045: E/+ ____ ApplicationSession$1(319): com.tealium.library.l.run(SourceFile:259) 05-20 17:11:26.045: E/+ ____ ApplicationSession$1(319): android.os.Handler.handleCallback(Handler.java:733) 05-20 17:11:26.045: E/+ ____ ApplicationSession$1(319): android.os.Handler.dispatchMessage(Handler.java:95) 05-20 17:11:26.045: E/+ ____ ApplicationSession$1(319): android.os.Looper.loop(Looper.java:157) 05-20 17:11:26.045: E/+ ____ ApplicationSession$1(319): android.app.ActivityThread.main(ActivityThread.java:5293) 05-20 17:11:26.045: E/+ ____ ApplicationSession$1(319): java.lang.reflect.Method.invokeNative(Native Method) 05-20 17:11:26.045: E/+ ____ ApplicationSession$1(319): java.lang.reflect.Method.invoke(Method.java:515) 05-20 17:11:26.045: E/+ ____ ApplicationSession$1(319): com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:1265) 05-20 17:11:26.045: E/+ ____ ApplicationSession$1(319): com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1081) 05-20 17:11:26.045: E/+ ____ ApplicationSession$1(319): dalvik.system.NativeStart.main(Native Method) 05-20 17:11:26.045: E/+ ____ ApplicationSession$1(319): Caused By:java.lang.NullPointerException com.tealium.library.l$b.a(SourceFile:593)com.tealium.library.l.run(SourceFile:259)android.os.Handler.handleCallback(Handler.java:733)android.os.Handler.dispatchMessage(Handler.java:95)android.os.Looper.loop(Looper.java:157)android.app.ActivityThread.main(ActivityThread.java:5293)java.lang.reflect.Method.invokeNative(Native Method)java.lang.reflect.Method.invoke(Method.java:515)com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:1265)com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1081)dalvik.system.NativeStart.main(Native Method) Tealium Verbose Log: 05-20 17:11:25.805: V/Tealium(319): link : { 05-20 17:11:25.805: V/Tealium(319): "exception_trace": "com.tealium.library.l$b.a(SourceFile:593)\r\ncom.tealium.library.l.run(SourceFile:259)\r\nandroid.os.Handler.handleCallback(Handler.java:733)\r\nandroid.os.Handler.dispatchMessage(Handler.java:95)\r\nandroid.os.Looper.loop(Looper.java:157)\r\nandroid.app.ActivityThread.main(ActivityThread.java:5293)\r\njava.lang.reflect.Method.invokeNative(Native Method)\r\njava.lang.reflect.Method.invoke(Method.java:515)\r\ncom.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:1265)\r\ncom.android.internal.os.ZygoteInit.main(ZygoteInit.java:1081)\r\ndalvik.system.NativeStart.main(Native Method)\r\n", 05-20 17:11:25.805: V/Tealium(319): "lifecycle_firstlaunchdate_MMDDYYYY": "05\/20\/2014", 05-20 17:11:25.805: V/Tealium(319): "lifecycle_firstlaunchdate": "2014-05-20T17:11:25Z", 05-20 17:11:25.805: V/Tealium(319): "app_version": "7.1", 05-20 17:11:25.805: V/Tealium(319): "lifecycle_dayssincelastwake": "0", 05-20 17:11:25.805: V/Tealium(319): "object_class": "NullPointerException", 05-20 17:11:25.805: V/Tealium(319): "lifecycle_dayssincelaunch": "0", 05-20 17:11:25.805: V/Tealium(319): "lifecycle_type": "crash", 05-20 17:11:25.805: V/Tealium(319): "app_name": â ____â , 05-20 17:11:25.805: V/Tealium(319): "autotracked": "true", 05-20 17:11:25.805: V/Tealium(319): "lifecycle_launchcount": "1", 05-20 17:11:25.805: V/Tealium(319): "connection_type": "WIFI", 05-20 17:11:25.805: V/Tealium(319): "lifecycle_totalsleepcount": "0", 05-20 17:11:25.805: V/Tealium(319): "timestamp": "2014-05-20T22:11:25Z", 05-20 17:11:25.805: V/Tealium(319): "timestamp_local": "2014-05-20T17:11:25", 05-20 17:11:25.805: V/Tealium(319): "lifecycle_terminatecount": "0", 05-20 17:11:25.805: V/Tealium(319): "timestamp_offset": "-5", 05-20 17:11:25.805: V/Tealium(319): "carrier": "Verizon Wireless", 05-20 17:11:25.805: V/Tealium(319): "lifecycle_totalwakecount": "1", 05-20 17:11:25.805: V/Tealium(319): "carrier_mnc": "480", 05-20 17:11:25.805: V/Tealium(319): "exception_totalcrashcount": "0", 05-20 17:11:25.805: V/Tealium(319): "lifecycle_totallaunchcount": "1", 05-20 17:11:25.805: V/Tealium(319): "orientation": "Portrait", 05-20 17:11:25.805: V/Tealium(319): "platform": "android", 05-20 17:11:25.805: V/Tealium(319): "device_resolution": "1080x1920", 05-20 17:11:25.805: V/Tealium(319): "carrier_iso": "us", 05-20 17:11:25.805: V/Tealium(319): "library_version": "2.1", 05-20 17:11:25.805: V/Tealium(319): "exception_name": "java.lang.NullPointerException", 05-20 17:11:25.805: V/Tealium(319): "link_id": "lifecycle", 05-20 17:11:25.805: V/Tealium(319): "os_version": "19", 05-20 17:11:25.805: V/Tealium(319): "exception_type": "uncaught", 05-20 17:11:25.805: V/Tealium(319): "pageType": "native", 05-20 17:11:25.805: V/Tealium(319): "carrier_mcc": "us", 05-20 17:11:25.805: V/Tealium(319): "lifecycle_hourofday_local": "17", 05-20 17:11:25.805: V/Tealium(319): "lifecycle_sleepcount": "0", 05-20 17:11:25.805: V/Tealium(319): "lifecycle_wakecount": "1", 05-20 17:11:25.805: V/Tealium(319): "call_type": "link", 05-20 17:11:25.805: V/Tealium(319): "tealium_id": "LIFE", 05-20 17:11:25.805: V/Tealium(319): "lifecycle_dayofweek_local": "3", 05-20 17:11:25.805: V/Tealium(319): "device": "Samsung SM-N900V", 05-20 17:11:25.805: V/Tealium(319): "app_id": â ____ 7.1â , 05-20 17:11:25.805: V/Tealium(319): "uuid": "9dbc3f2a-84dd-43c6-becc-30b74803f6c5", 05-20 17:11:25.805: V/Tealium(319): "timestamp_unix": "1400623885", 05-20 17:11:25.805: V/Tealium(319): "lifecycle_totalsecondsawake": "0", 05-20 17:11:25.805: V/Tealium(319): "lifecycle_totalterminatecount": "0", 05-20 17:11:25.805: V/Tealium(319): "exception_reason": null, 05-20 17:11:25.805: V/Tealium(319): "screen_title": â ____â 05-20 17:11:25.805: V/Tealium(319): } ... View more

We have both an iOS and Android app. When we release the app to production, how do we disable the Mobile Companion (the three shakes and three long press) ... View more