Tealium Learning Center

There's an exciting announcement for our customers: you're invited to our upcoming Product Roadmap webinars! We've got two sessions to accomodate folks all over the globe - get the details below: APAC Webinar: May 24, 4pm PDT  NA / EMEA Webinar: May 25, 9am PDT  Join members of Team Teal and speaker Jennifer Artabane, VP Enterprise Products, in a look toward upcoming product releases. This webinar is for users of any Tealium product, so register now and come ready to engage and ask questions in the Q&A! We look forward to seeing you there. CLICK HERE TO WATCH THE RECORDING    ... View more

We love to recognize community members who display their Tealium product prowess! As your participation within the community increases, so does your rank. Go from a Rookie Contributor to a seasoned Gold Contributor by joining discussions and showcasing your expertise.  About the Rank Structure Ranks reflect a user's status within the community. New community members start as Rookie Contributors. As you engage with members through posts, kudos, replies, and accepted solutions, you will improve your rank up to Bronze, Silver and Gold. The ultimate rank is Tealium Expert, which grants you access to the exclusive Tealium Experts Hub. Learn more below: Rookie Contributor This rank lets other community members know you’ve arrived. Seize opportunities to network and increase your rank by engaging with other Tealium product users. Bronze Contributor Join discussions aligned with your interests and product knowledge, and step up to this rank. You’ll leverage the powerful insights of other Tealium users to get your questions answered, and contribute to discussions as well. Silver Contributor As you visit and interact in the TLC more, you will stand out as a recognized community member at this rank. We encourage members to leverage this rank’s prestige, as fellow users see your participation and stellar feedback for their product questions. Gold Contributor At this rank, other community members are used to seeing your username and avatar all over the discussion forums and leaderboards. Continue on this path of consistent contributions, and you’ll soon reap the rewards of becoming an Expert! Tealium Expert Experts receive a free sandbox account in the product, early access to new features, and entry to an exclusive forum for Experts only. The Tealium team continues to add to the perks our Experts receive and are excited to have even more members achieve this rank. About Badges In addition to ranks, TLC awards a variety of badges. You might have received a notification from the community saying you’ve earned a new badge, but you may not know how you received it. The following is list of current community badges and how you can earn them: Kudos Badges Kudos are a way for users to give approval to content that they think is helpful, well formed, insightful, or otherwise generally valuable. When users kudo a post, they are offering a thumbs up for good content and also giving a pat on the back to its author. Kudos Star (bronze): Received for 1 Kudo awarded to you Kudos All-Star (silver): Received for 10 Kudos awarded to you Kudos MVP (gold): Received for 25 Kudos awarded to you              .     Idea Badges We want to hear your ideas for improving the Tealium platform. Submit a new idea to suggest a product enhancement or new feature. Learn more about submitting a great product idea. Idea Star (bronze): Received for 1 product idea thread Idea All-Star (silver): Received for 10 product idea threads Idea MVP (gold): Received for 25 product idea threads .     .     Solution Badges Community members who post the first message in a thread can mark one of the replies as an accepted solution. After a solution is accepted, the original message is marked as solved, and the reply is marked as an accepted solution. Solution Star (bronze): Has 1 answer marked as a solution Solution All-Star (silver): Has 10 answers marked as a solution Solution MVP (gold): Has 25 answers marked as a solution .     . .       Blogger Badges TLC wants to hear about your Tealium experience! The blogger badges are awarded to members who become published community bloggers! Learn more about becoming a blogger. Star Blogger (bronze): Posted 1 blog All-Star Blogger (silver): Posted 10 blogs MVP Blogger (gold): Posted 25 blogs .     .     .   About Specialty Badges Specialty badges are awarded for actions that go above and beyond those listed above! The Tealium Learning Center wants to make sure Experts, product certified users, and more are recognized here in the community. We continue to add to our Specialty Badges, so stay tuned, or submit your badge idea in the comments of this post. Learn more: Expert Badge The Tealium Expert badge is our most coveted! This badge is automatically awarded to Experts once they are added to the group. Keep up your community engagement, and you might be the next to be nominated! Learn more about becoming a Tealium Expert. iQ Exams: Basic, Advanced, and Technical The Tealium Education team has a robust course list of on-demand trainings. Pass the iQ Basic, Advanced, or Technical exams to get one of these badges. To get more details on the process, visit the certification page. EventStream Exam: Basic Tealium EventStream users can pass the EventStream Basic exam to get this badge. To get more details on the process, visit the certification page. AudienceStream Exams: Basic and Advanced The Tealium Education team also offers exams for AudienceStream. Pass the Basic or Advanced Exams to get one of these badges. To get more details on the process, visit the certification page. Digital Velocity Presenter Only the brave few who present on the DV stage will attain this badge! If speaking at one of our conferences sounds like something you'd like to do, we'd love to consider you. Learn more about presenting for Digital Velocity. Digital Velocity Attendee Connect with the professionals you've met at one of our conferences by looking for this badge. Every TLC member has the opportunity to earn a new one with each calendar year, helping you stay in touch with other members. Support Challenge Winner We've rolled out our first ever TLC Support Challenge, encouraging users to help fellow community members get answers to their questions. This badge is one-of-a-kind and will be won by one lucky (and ambitious!) Tealium customer. Learn more about the Support Challenge and how we will honor the winner. Profile MVP Earn this badge once your TLC profile is complete. Help fellow community members get to know you by adding a profile picture, signature, and bio. Learn more about updating your profile. Customer Stories Expert This badge proves that when it comes to Tealium's amazing customers, you really know your stuff! Tealium Employees earn this badge by scoring an A on your Tealium Customer Stories Quiz. Social Champion #KeepinItTeal Tealium Employees earn this badge by participating in our #KeepinItTeal social media program.    ... View more

The Tealium community is thrilled to shine its Expert Spotlight on @mitchellt! Mitchell is a Manager of Digital Analytics at ACTIVE Network, and our longest standing Tealium Expert. Keep reading below to learn more about Mitchell and his expertise. How do you interact with Tealium’s products on a daily basis? I use Tealium iQ (Tag Management) daily to administer tags across Active’s various web properties and markets. I also frequently participate in the Tealium Forums where I learn and help others. I love that Tealium is extensible and the Tealium folks are always friendly and helpful. What's your favorite "pro tip" to give other Tealium users? Use the Tealium Forums and Education resources – search is your friend! Do your research to learn, but in the interest of time, don’t be shy to open a support ticket and get help from an engineer – they can talk through something with you or quickly whip up a solution for you in many cases. Either way you can learn. What led you to work in MarTech? I was in the right place at the right time in the late 90s when the company I worked for needed a website and I had recently moved into a developer role. Back then websites were mostly brochure-ware, but I had the opportunity to link our website to the company mainframe and enabled interactive shipment tracking for the public. Back then, we used a log analyzer program called Webtrends to see how visitors used our site. I was always curious about that analytics and data collection aspect of website development and decided to specialize in digital analytics since the mid-2000s: Webtrends logs and SDC first, then Urchin/Google Analytics, then onto Omniture and Adobe Analytics, Adobe Tag Manager, DTM, GTM, and most recently Tealium. What do you love most about working in MarTech? It’s ever-changing and anyone interested can dig into it without limits. What do you consider most promising in the era of big data? Cheap data storage, fast processing and great tools enable quick discovery. Again, there’s no limits for anyone who is curious. What do you like to do outside of work? I enjoy cooking, photography, reading, outdoors, and family. I enjoy tinkering with mechanical objects. Then there’s home improvement, yardwork, and automobiles too. What’s something about you (a fun fact) that not many people know? I am a “lifelong” student pilot. I soloed at age 18 but work and school took my budget and attention away. My plan is to circle back on finishing my pilot’s license after I get our kids through college. I’ve never lost my love for aviation even if only as a passenger. And when I’m an airline passenger, I’m always present during all flight aspects, mostly as a silent backseat driver and always on a window seat. What was the weirdest job you’ve ever had? I worked in Relay (shipping/receiving) at a branch of a large department store chain. One day the acting store manager invited me to transfer to computer operations at the main store, and offered complete training. I took the opportunity and it turned into a career in technology. That gentleman took a gamble on me out of the blue, how lucky was that? If you could meet any historical figure, who would you choose and why? It’s a tough question, there’s so many to pick from. Somehow I feel like many historical figures are best admired from afar – deep down they are just regular folks like us – why spoil the magic? What is a favorite quote you try to live by? Show Up. I don’t know who gets the credit for the quote, or if it really is a quote, but simply ‘showing up’ is the first, best step to getting anywhere in life. If you'd like to get in touch with Mitchell, leave a comment below or visit his profile and select the Send a message button to connect directly. Special thanks to Mitchell for participating!  ... View more

Last month the community hosted a Support Challenge, where community members were encouraged to answer each other's questions in our product forums. After two weeks of community support and a little bit of friendly rivalry, we have our winner, @tkumar605! Continue reading our Winner Spotlight to learn more about Tarun. What is your role using Tealium products in your org? I am the MarTech Lead for one of our clients and I play an Architect role for all the deployments and integrations on Tealium. Which Tealium Learning Center resource is most valuable to you? I would say it has to be Product Guides for me as they are very detailed and easy to follow for understanding all the concepts for getting started with using Tealium like a pro. What's your favorite "pro tip" for Tealium users? Tealium Tools provide lots of features including some awesome pre-built custom tools like UTAG Debugger, Extension History etc. You can also start writing custom tools which makes a lot of the daily job much easier. If you could snap your fingers and have one new Tealium feature, what would it be? Ahh.. I have a lot of them in my mind. But if I was to pick one it would be Approval workflow to move changes from one environment to another. What led you to work in MarTech? Starting my career as a Java developer I have always been oriented towards learning and working on new skills and technology. On my journey I started working in MarTech to test myself in this challenging yet very interesting role of implementing Tealium as a TMS on the website of one of our key clients. What do you love most about working in MarTech? I love the speed with which MarTech keeps on evolving the most. It fulfills my thirst for knowledge and hunger to learn. How do you define success? To me success is if I am able to inspire the people I work with to be better than they were before. If you could choose anyone as a mentor (dead or alive), who would you choose? Sundar Pichai. What’s something about you (a fun fact) that not many people know? I can sleep while standing. 😊 What is a favorite quote you try to live by? “Focus on what you can control, and don’t waste energy on the things that you cannot.” -Anonymous ... View more

The Tealium Learning Center is hosting a Support Challenge!  The winner of the challenge will be awarded an Apple watch and a spotlight in the TLC Blog. To participate in the challenge, answer as many unanswered questions as you can in the following forums by the 23rd of September: iQ Tag Management Questions EventStream, AudienceStream, and DataAccess Questions Developer Questions To begin answering questions: Click on any of the links above and view the Unanswered Questions in the right-hand column of the page  Click on any of the Unanswered Questions from the forums listed above Click Reply on the top right or bottom center of the page, then click Post after you've finished your response Take advantage of the Email me when someone replies feature and click the box to stay up-to-date on replies Once you’ve contributed an answer, your post must be marked as an Accepted Solution by the author of the question or a Tealium employee. After your answer is marked as a solution, you’ll automatically be entered into the drawing to win an Apple watch and spotlight interview in the community. Apart from scoring a new Apple watch and showcasing your Tealium expertise, participating in the Support Challenge is a great way to score a higher community rank and build a more vibrant network. The winner will be announced on the 24th of September with a post in the TLC Blog. If you need any help in the meantime, please feel free to reach out! We look forward to seeing customers help other customers. ... View more

Welcome to a spin-off of our TLC Tips series! The TLC Team is introducing tiny TLC Tips, or quick explanations on some of the most useful features in our community. This tiny tip is about Accepted Solutions.  Accepted Solutions are a way for you to choose the reply that is the best answer to a question you posted. When you do this you help other members identify the most helpful reply to your question and you show appreciation to the the author of the solution. It's a win-win! When you accept a solution, both the question and the answer get a special icon indicating that your question has been solved. The Accepted Solution icon also shows in topic list pages and search results so that all members can see which posts have solutions. This is especially helpful for future users who might have the same question and are looking for answers. The accepted solution also adds a link that takes you directly from the question to the answer, which can be helpful in a long thread of replies. Just click Go to Solution to jump directly to the answer. You can mark a reply as an accepted solution only for questions that you have posted. To accept a reply as a solution, click Accept as Solution on the reply. If the question receives another reply that provides an even better answer, you can revoke the first solution, then accept the new reply. To revoke an accepted solution, click Options > Not the Solution. The most important part of Accepted Solutions is that they help other members find answers more quickly. Make sure to revisit your post and mark an answer as a solution if it fits. It will help support other Tealium users in the future. ... View more

The TLC is a "one-stop shop" for everything from product information, to becoming recognized as a Tealium Expert. You’ve come to the right place to learn about Tealium products and to find more ways to optimize their use! As you learn more, you can share your knowledge with the community. This gives back to other Tealium users, and it's fun to increase your recognition, too. To ensure the community is a place where all members feel comfortable asking and answering questions, make sure you first read our Community Netiquette. Find an Answer Search first for an answer. The Tealium Learning Center contains documentation, discussions, and education courses, so likely your question has been asked before. How to Search Before Posting Ask a Question If the search didn't solve for your needs, post a new question for fellow community members to answer. Navigate to our community Forums to find the right place to ask your question.  How to Get Answers More Quickly Respond to Questions While browsing our forums, you may have feedback or a solution for another community member. We encourage our users to interact with each other, and contribute to the collaboration happening here. How to Give Great Answers Manage Your Subscriptions By managing your subscriptions and notifications in the community, you will streamline the information you recieve and make sure you are seeing content mattering most to you.  How to Manage Subscriptions Build Your Reputation  The more you explore and participate in the Tealium Learning Center, the more you boost your reputation. While you contribute, you are ranking your way up and earning exclusive badges.  How to Rank Up and Get Perks Personalize Your Experience We love when our members personalize their experience by updating their profile. Completing your TLC profile helps give a better picture of "you", so you can better network with other MarTech professionals.  How to Update Your Profile ... View more

The community wants to shine its Expert Spotlight on @pmeyerdk, representing the EMEA region! We were delighted to see Peter recently published in the ConversionXL blog with a post about TiQ. Way to represent! Keep reading below to learn more about Peter, then visit his profile and select the Send a message button to connect with him directly. How do you interact with Tealium’s products on a daily basis? I work with iQ, though not on a daily basis. But when I do, I most often work on JS Code extensions or something related to Adobe Target or Adobe Analytics tags. I am our teams' internal developer and also help colleagues with other more technical facets of iQ. What do you like to do outside of work? I enjoy spending time with my wife and two daughters. Then I also try to keep up with episodes of my favourite apocalypse and science fiction series. From time to time, preparation for presentations at Superweek or sessions at MeasureCamp also takes up some of my spare time. I would like to write posts for my blog more often and practice more on my photography skills. What do you see as the hottest trends in technology today? DMPs (Data Management Platforms) and CDPs (Customer Data Platforms). The hard thing here is then for companies to do it right, in regard to things like GDPR conformity and structuring the data as best as possible, and not just chucking all sorts of data in there “just because we can”. How can an organization stay relevant five years from now? Always do their best at optimizing the user experience to cater for what the users really needs. Call it karma; if you help your users, your users will help you. If you make stuff easier for you users, they will remember you for it. Many companies could easily do this a lot better than they already now. What do you consider most promising in the era of big data? That the worlds of CRM data and digital analytics data can merge in great ways. Before big data, those worlds were most often totally separate entities. A lot of people would then say, that in these GDPR days, that is problematic. I don’t agree, since even aggregated or segmented merging of the datasets is worth a lot. You don’t need to know names or postal addresses of people to better tailor apps or websites for the needs of the users. What app would be hard for you to live without? My password manager. I am really not good at remembering my passwords. What was the worst job you’ve ever had? That would be paper boy, my first job. It was physically cumbersome, and the pay was exceptionally low. I was 13 years old, and then it was apparently allowed to pay very low wages. If you could meet any historical figure, who would you choose and why? Einstein. An intelligent and funny man, whom I think I would have enjoyed having conversations with. And lastly… If you woke up tomorrow as an animal, what animal would you choose to be and why? A Bumblebee. Apparently it shouldn’t be able to fly, but it doesn’t know that, so it’s doing it anyway. ... View more

Today we want to shine our Tealium Expert Spotlight on @dsavvy! Damian was recently hand-selected to join the Expert group for his contribution to solutions in the iQ Tag Management discussion forum. Keep reading below to learn more about Damian, then visit his profile and select the Send a message button to connect with him directly. How do you interact with Tealium’s products on a daily basis? Currently looking into enhancing our Tealium iQ setup, especially making it more dynamic and easier to update. I have previously been working on AudienceStream and refining the rules making sure the data entering into these audiences are accurate. What do you like to do outside of work? I enjoy spending time with family, the occasional football, binge watching TV shows and playing or participating in online gaming. What do you see as the hottest trends in technology today? Lots of talk about machine learning and AI is creating a lot of new technologies around it. I have seen many ready-to-go machine learning products come onto the market recently. Privacy / Consent / Security is something that will become more and more embedded into our technology and software. Automation especially in transport: cars, planes and trains, which all need good high quality data to get better automation systems. How can an organization stay relevant five years from now? Introducing a good foundation for data and letting the current data team learn, experiment, and expand knowledge. I think collaborating with other experts in various industries is very useful. What do you consider most promising in the era of big data? I think with all this data it will help accelerate research in many areas. Especially in medicine which is quite exciting. What app would be hard for you to live without? Shamefully that would be Candy Crush, it’s a great way to relax and switch off from stress. Then it is just Facebook to stay in contact with family and friends around the world. What was the worst job you’ve ever had? Working in a warehouse for a catalogue company. The order would come in with a loud dinging bell, we actually had to put a sock on it to dampen the annoying sound, once the order comes into the warehouse we would run around endless aisles of products on shelves trying to locate all the items on the list, it was very boring and tiring. If you could meet any historical figure, who would you choose and why? Most probably Leonardo Da Vinci, this man was an absolute genius, the way he thought and solved problems. I really want to ask what was his inspiration, what was the thought process, truly incredible what was achieved by this man in his era. And lastly… If you woke up tomorrow as an animal, what animal would you choose to be and why? A cat, because they are the masters of relaxation and owning their environment, they get lots of attention, food and cuddles. ... View more

The Tealium Learning Center (TLC) is geared towards helping you get the most out of your Tealium products. The community is comprised of all levels of users: from first-timers to experts, and even Tealium employees. We encourage you to explore conversations and ideas, sharing information and best practices for the benefit of the entire community. In order to make the TLC a place where all members feel comfortable asking and answering questions, we have some tips to share, or what we like to call Community Netiquette. Welcome everyone. We want all members to feel comfortable asking or replying to questions, regardless of skill level. Take a moment to introduce yourself. Quickly get up to speed with TLC Tips. Take your time and write thoughtful replies. Show respect and kindness when posting. Inspire Collaboration. We encourage you to contribute constructive, on-topic opinions and solutions. Don’t forget to search first. Showcase current, helpful information in replies. Avoid shouting: using all caps can convey a negative tone. Step away from discussions that aren’t constructive. Make it easy for other members to help you. The best way to get help is to post questions that are clear and include details that will help others understand your situation. Use a descriptive and succinct title for your post. Post questions in the proper place. Mark a helpful answer as an accepted solution. Thank members who point you in the right direction. TLC administrators handle lapses in Netiquette on a case-by-case basis to ensure the community is a safe and constructive destination for all members. Questions or feedback? Leave a comment here or send a note to community@tealium.com. We’re happy to chat with you! ... View more

This TLC Tip provides a few tricks to help navigate the community's robust resources for a speedy answer. Simply searching or asking your question in the right spot can increase the likelihood of getting an answer, and fast! Here are three ways to help you find what you need quickly. Tip 1: Start with a Search The TLC forums contain a long history of questions from fellow Tealium product users, so it's likely that a question (and answer) that matches your inquiry already exists. Prior to posting a new question, try entering a few keywords related to your issue  into the search bar to see if anyone else has posted something similar. If there is a search result that fits your needs and also has a green checkmark next to it, that means your question has an accepted solution, as shown below. If you try several times with variations of terms and still don’t come up with a result, it might be time to post your question in the forums. In the meantime, read our in-depth guide to searching the TLC for what you need: How to Search for Information in the Tealium Learning Center. Tip 2: Location is Key The Tealium Learning Center has several forums for asking questions. Choosing the best forum for your question is important . Here’s a quick guideline for the types of questions that belong in each forum. Tealium iQ Tag Management - Questions related to the iQ Tag Management product interface and the fundamental concepts of tag management. Everything from configuring vendor tags and extensions to managing profile libraries and adjusting publish settings to optimize page performance is discussed here. EventStream, AudienceStream, and DataAccess - Discussions related to the server-side product interfaces, such as setting up omnichannel file imports, configuring vendor connectors, using Trace to validate your setup, or just general digital strategy. Developers - Discuss the technical details of installing and implementing Tealium on your website or mobile app. You'll probably learn something new about JavaScript, Java, or Swift in this forum. General Discussion - All other questions, whether it's about training, certification, or TLC in general, are welcome here. Tip 3: Choose the Proper Channel Sometimes asking a question in the forums is not the quickest path to getting an answer. In this case, you might use one of the Tealium Learning Center’s other resources to get the information you need. Here are the common places our users visit to get the latest updates. Announcements - This board contains monthly release notes and product feature releases. If you are looking for information on a new feature or release, this is the place to start for answers. Go to Announcements and click the Follow button so you don’t miss updates. Documentation Feedback - TLC has an area where you can provide feedback on documentation. If you see something in our Product Guides that isn't quite right, scroll to the bottom and use the feedback form to let us know. These notes go straight to the TLC team. Experiments - If you’d like to see what features are in pre-release and experimental phases, go to Experiments for the latest. You can even leave feedback for our Product team. Product Ideas - You may come up with a feature enhancement that would make your workflow a lot simpler. Search Product Ideas to see if other users have already contributed a similar idea, or create your own.  Log a Support Ticket - If you’ve exhausted your options in the community, or need to report a bug, it might be time to log a support ticket. Submit a support ticket at support.tealiumiq.com. Hopefully this TLC Tip will help you navigate the community’s resources and get the answers you need faster. We encourage you to get a hold of us if you have any questions, and as always, you can leave a comment here or email community@tealium.comwith any additional comments and thoughts. ... View more

The Tealium Learning Center contains an endless supply of information to help you. Whether you're looking for an answer to your specific question, referencing the product guides, or want to get the latest from the blog or ideas area, your first interaction with TLC will most likely be the search feature. The TLC has a powerful search engine with several filter options available, so here are some tips to help you search more effectively. In this blog post, we will cover the following topics: Table of Contents Placeholder How do I search for information? To begin searching for information, enter your term(s) in the search field and click the orange search button. Once the page of search results are displayed, you can perform a more in-depth search. Learn more about filtering search results below. How does auto-suggest work? Auto-suggest accelerates your search by displaying results as you type search terms. As you begin typing your question or term into the search bar, the top suggested results will be displayed automatically. Select a result to jump straight to that article or hit Enter (or click the orange search button) to see all the results on the search page. To turn auto-suggest on, click Turn on suggestions below the search entry area. To turn auto-suggest off, click Turn off suggestions in the auto-suggest list. How do I filter search results? On the search results page there are several options to assist in filtering down to what you need. Here are the options for filtering the search results: Location: the specific area of the TLC to search in Author: the username or rank of the author Date: the time period of the post Metadata: items with an accepted solution or a kudo Type of Post: the specific type of post, such as forum, blog, Product Ideas, or documentation Contains: items with images or attachments Advanced: filter by topics or specific posts Use the “Author” filter not only to search for specific members, but also to easily find posts by Tealium employees or Experts. How do I search for posts? You can search for posts and knowledge base articles at any level of the community. When you type a search term, the system automatically searches at the current level. For example, if you're on the community home page, the system searches the entire community. If you're looking at a forum or blog page, the system searches that forum or blog. Use the search context menu to select what content to search: the entire site, documentation, or users. This board: allows a search in our documentation that will only provide results for the product area which you are already in. Current area: search only within the community page you are on, for example, search the TLC Blog only. Once you complete the search by clicking the orange search button, you will see the filtering options as described above. We hope this helps improve your search experience on TLC! Often times the answer to your question is already here, it's just a matter of finding it. If you can't find what you need, we welcome you to start a new discussion. Happy searching! And let us know if you have questions or feedback. ... View more