Generally, our multi-CDN edge nodes will grab the latest published tag templates every 5-10 minutes if there was a change. I think at this point you may need to reach out to your Account Manager to investigate your issue a bit deeper. In regards to getting your utag.js upgraded, you will also have to consult with our Account Manager to ensure a smooth transition. There may be significant changes in the latest version (4.40) that could affect your profile when migrating over. We'll need an engineer to review your profile altogether and make any adjustments (if needed), plus a thorough QA before going live.
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